Your Learning, Your Growth: Policies That Empower and Protect You

At Mind Transformations, we are committed to creating an enriching and supportive learning environment for every learner. To ensure transparency, fairness, and mutual understanding, we have outlined the following terms and conditions to empower you throughout your learning journey.


1. Your Commitment for SkillsFuture-Funded Programmes

  • By enrolling in a funded programme, you acknowledge that you are benefiting from course fee funding awarded by SkillsFuture Singapore (SSG).
  • You agree to fulfil your commitments and responsibilities as a funded programme learner, including attendance and adherence to course requirements.


2. Verification and Data Collection (applicable for funded programmes)

  • You authorise Mind Transformations and its appointed vendors, partners, or agents to:
    • Verify the authenticity of your academic certificates as required.
    • Sight and verify your National Registration Identity Card (NRIC), FIN or Passport to confirm your eligibility as a Singapore Citizen or Permanent Resident, for attendance taking and assessment records.
    • Collect relevant data (e.g., NRIC/FIN/Passport numbers, date of birth) for enrollment and SSG submission purposes.


3. Payment of Course Fees, Registration Fees and Administration Fees (applicable for funded and non-funded programmes)

To ensure that all learners' enrollment is fully confirmed, all enrolled course fees are to be paid as per invoice issued before course commencement. This applies to both individual and corporate sponsorship.

Apart from the course fees, other miscellaneous fees are applicable in the following scenarios:

a) Registration Fee: A non-refundable fee of $50 is charged upon enrolment to confirm the seat.

b) Administration Fee: A non-refundable fee of $30 will be charged for each request made by the learner, such as:

  • Updates to learner details (e.g., name, contact information).
  • Issuance of replacement certificates (including electronic copies).
  • Class transfer, course transfer, or replacement of learner.
  • Any other administrative changes as agreed with the learner.

c) Late Transfer Fee: An additional fee of $150 applicable for course transfer and class transfer request less than 1 week before course commencement.

d) Re-assessment Fee: A non-refundable fee of S$250 will apply to each re-assessment attempt.

e) Appeal Fee: A non-refundable fee of S$80 will apply to each appeal against the ‘Not Yet Competent (NYC)’ status awarded for the assessment. 

These fees help us ensure efficient administrative support tailored to your needs.


4. Class Transfer (Changing to a different intake class for the enrolled course)

When a learner enrols into a class, we commit time and money to cater for your refreshments, print your course materials and certificates, submit your particulars to the relevant agencies for funding, and so on. We charge an Administrative Fee to cater resources to make changes for you. For last-minute transfers, there is an additional Late transfer Fee for costs that we are unable to recover.


5. Course Transfer (Changing to a different course from the enrolled course)

When a learner enrols into a course, we commit time and money to cater for your refreshments, print your course materials and certificates, submit your particulars to the relevant agencies for funding, and so on. We charge an Administrative Fee to cater resources to make changes for you. For last-minute transfers, there is an additional Late transfer Fee for costs that we are unable to recover.


6. Change of Learner 

You may transfer your seat in an enrolled course to another individual. An administrative fee of $30 applies (refer to Item 3 - Payment of Course Fees, Registration Fees and Administration Fees).

To do so, you must inform us through Mind Transformations Change Request Form and register the new person. At the point of registration, the new learner may select a different class intake for the enrolled course. Changing to a different course than the one enrolled is not allowed.

This must be done no less than 1 week before the course commencement date for the course that you have enrolled.

If the new learner is not registered, it will be considered a course withdrawal by you and no refund of the course fee will be given.

If you have submitted a SkillsFuture Credit claim for the course, you are responsible for cancelling that claim.


7. Withdrawing from a Course and refund (applicable for funded and non-funded programmes)

We practise both fairness and mutual accountability in our course withdrawal process. Requests to withdraw from a course must be submitted through Mind Transformations Change Request Form, which will be processed within 10 working days.

Upon withdrawal, we will process your refund based on the following terms (less any applicable bank administrative charges properly paid / payable):

  • More than 2 weeks before course commencement: 100% of the paid course fee.
  • 1 to 2 weeks before course commencement: 50% of the paid course fee.
  • Less than 1 week before course commencement: No refund.

If you have submitted a SkillsFuture Credit claim for the course, you are responsible for cancelling that claim.

Refund is not applicable to learners who:

  • Did not attend class without any prior notification about their absence.
  • Drop out halfway through the course and do not complete the course.


8. No-show Policy

If you do not show up at the training venue on the first day of the course, without informing us via email communication to info@nlpsgasia.com before the first 2 hours have lapsed, it will be considered a “No Show” and you are automatically withdrawn from the course. No refund of the course fee will be given.


9. Funding Eligibility

Funding eligibility is subjected to SkillsFuture Singapore’s requirements, such as meeting the minimum required attendance, and passing the assessment with a competent grade of “C”. If you fail to meet the requirements, you will not be eligible to receive the training subsidy, and we will bill you for the full course fees. 

Singapore Citizens and Permanent Residents can enjoy SSG grants/subsidies only once for each of the WSQ courses.


10. Assessment Requirements

Any deferments of assessment must be supported by relevant documents.

Only Singaporean males required to attend National Service (NS) call-ups on assessment dates are eligible for assessment deferment, as are people with valid medical certification or on compassionate leave. 

One (1) re-assessment opportunity is available for learners with an re-assessment fee of $250 who are not yet competent for the module (refer to Item 3 - Payment of Course Fees, Registration Fees and Administration Fees). 

The grading for the courses is in accordance with Mind Transformations’ pre-determined assessment plan.


11. Appeal of Assessment Results

  • Learners who have a competency grade of ‘Not-Yet-Competent (NYC)’ can submit an appeal to review their assessment results. Requests must be submitted through Mind Transformations Change Request Form within 24 hours of completing the assessment.
  • Appeal Fee: A non-refundable fee of S$80 will apply to each appeal against the ‘NYC’ status awarded (refer to Item 3 - Payment of Course Fees, Registration Fees and Administration Fees). 
  • We will investigate the appeal and inform you of the final outcome within 14 working days to ensure a fair and thorough review.


12. Medical Absence and Re-Sitting Policy

  • Learners who are unable to attend specific training days due to medical reasons may submit a re-sit request to re-sit for missed sessions at no additional charge. To qualify for a re-sit, a valid medical certificate must be submitted.
  • Re-sit requests must be submitted through Mind Transformations Change Request Form within 3 working days from the date of absence. 


13. Course Completion, Attendance, and Certification

  • For funded programmes, SkillsFuture Singapore (SSG) will issue a Statement of Attainment (SOA) to learners who meet all attendance and competency requirements.
  • A Certificate of Completion from Mind Transformations will be awarded to learners who:
    • Achieve at least 75% attendance.
    • Successfully passed all assessments and achieved a “Competent” grade.
  • To qualify for other certifications by Mind Transformations (including but not limited to NLP Practitioner, NLE Practitioner, ICI Associate Coach), the learner must meet the attendance, assessment, and other prerequisites relevant to that certification, as defined by us.


14. Course Cancellation or Rescheduling

  • In the event of course cancellation or rescheduling by Mind Transformations:
    • Learners may opt to reschedule to another class intake at no additional cost.
    • Learners who opt not to reschedule will receive a full refund for any payments made.
    • Mind Transformations will notify registered learners of the cancellation or change in schedule by email to their email address provided during course enrolment, at least 3 working days before the course start date.


15. Personal Data Protection Act (PDPA)

We are committed to handling your data responsibly and in compliance with the Personal Data Protection Act (PDPA) of Singapore, which covers how we collect, use, process, store, dispose of, disclose or transfer your personal data. Please read them under our Privacy Policy Page here.


Your Growth, Our Commitment

We are here to support your learning journey every step of the way. By agreeing to these terms, you are joining a programme that prioritises your growth and success while fostering trust and transparency. If you have any questions, feel free to contact us at info@nlpsgasia.com


Revised: 01 Nov 2024